“Eleanor has been a tower of strength, and provided me with lots of advice and updates.”

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  • Eleanor Deem

    Eleanor Deem is the founder of face2faceHR and is an experienced HR professional with a background working in the private and not-for-profit sectors.

    Eleanor is a fully qualified Member of the Chartered Institute of Personnel and Development and has extensive experience of advising managers and directors on people-related and employment law issues, managing performance and absence problems, disciplinaries and grievances and steering employers through any number of challenging situations which made her perfectly suited to setting up her own HR consultancy providing oursourced down-to-earth, practical HR advice to small and medium-sized businesses.

    Eleanor is also an accomplished project manager with a track record which includes significant restructuring and redundancy programmes, consultation exercises, major contract changes, job evaluations and new salary structures.

    Although Eleanor still works with a few long-standing small business clients, she now concentrates her time on supporting our other consultants through coaching and advice, and also develops and delivers our personalised training programme to ensure consultants with face2faceHR have the skills and knowledge they need to deliver excellent service and high-quality support and advice to their SME clients.

    Eleanor is also on the panel of expert contributors for the CIPD’s online employment law resource ‘HR-Inform’ and writes regularly for Arts Professional magazine on the subject of people management and employment law.

    face2faceHR are my 4th Emergency Service! You only realise just how good they are and how much you need their expertise when you encounter an HR problem. Trusting them to handle our employee issues allows me to fully concentrate on driving the business forward for the future. Eleanor is our Wonder Woman!

    Adam Hill – Just Digital Limited

    I would thoroughly recommend face2face HR, and in particular Eleanor Deem.

    I run a very small business, and HR has always been one of my failings. Eleanor has been a tower of strength, and provided me with lots of advice and updates regarding my employment contracts and policies and has made it appear very straightforward.

    A few months ago I had a very difficult and sensitive issue that I had to deal with, and Eleanor was extremely helpful, and talked me through all the steps I had to take, which made the process so much easier. It has been a privilege to have her guidance.

    Small business owner, St Neots

    face2faceHR has produced a competency framework and a number of policies for our organisation. Eleanor was great in terms of taking the time to visit us to understand our values and culture and ensure the documents were relevant to our organisation.

    She was very thorough in her research and she delivered to a high standard and on time. I will definitely use face2faceHR in the future.

    Pauline Geldard, Head of HR, Richmond Housing Association, Surrey

    I was in the very difficult situation of needing to make someone redundant within my very small company. Eleanor helped me through the whole process. She understood my position immediately, clearly and concisely outlined my options and offered sound advice as to the most favourable course of action. It was an emotional time for me and Eleanor was always professional yet also kind and reassuring. I would encourage anyone to use her services.

    Owner, Small business less than 10 employees, Cambridgeshire

    The support and assistance I received from Eleanor was invaluable. She clarified all the points I wished to raise and helped write a clear and concise letter. I have recommended her services to several friends and colleagues.

    Private Client

    I highly recommend face2faceHR who were very helpful and understood my needs. The responses to my never-ending queries were very efficient and relevant to my situation. I would not hesitate to use this company again and I am fortunate I found them as I was desperate for assistance.

    As a consequence of recent redundancy proceedings, I had spent a significant amount of money on solicitor’s fees but was never completely satisfied with the advice given regarding my complex situation. Eleanor reviewed all the correspondence thoroughly and gave clear, confident guidance and assisted in drafting correspondence. She was always punctual in responding to queries and in hindsight steered me toward making the right decisions.

    I highly recommend Eleanor’s services to anyone who needs advice regarding a potential redundancy. She is highly professional and obviously very experienced. I wish I had found out about face2faceHR sooner as some poor decisions had been made by myself and by my solicitor due to a partial understanding of the case.

    Private Client

    Eleanor worked with me, in my role as MD, to help me implement a restructuring programme, which involved some sensitivities and potentially difficult issues. She had a strong focus on outcomes and her advice and contributions were sensible, thorough and sound, and ultimately very professional. I was particularly impressed by her detailed grasp of employment law and her ability to transfer that knowledge into written documents.

    MD, Mid-sized company with 50+ employees, Hertfordshire

    It continues to be a pleasure to work with face2faceHR. Eleanor and her team respond immediately and give reliable, to the point information to help us make informed decisions about our HR practices. Their advice on a day to day basis is invaluable in terms of solving both minor and major HR issues.

    I would highly recommend that any small business which employs a team of staff, however small, has face2faceHR on board in an advisory capacity to ensure that their business meets all statutory requirements and also has the peace of mind that there is an expert immediately available to assist with any personnel issues in the correct manner.

    I feel that face2faceHR are good value for money and a key part of my advisory team in a growing business.

    Samantha Hale, Managing Director, Advance Performance UK Ltd

    We are also able to contact face2faceHR for advice on personnel issues and have found this service to be invaluable. It is certainly a weight off our shoulders to know that someone is there to offer instant support and advice. I would not hesitate to recommend face2faceHR to any company needing HR support.

    Lesley Scanlon, Industrial Inkjet

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    Eleanor Deem - HR support and advice for SMEs

    How can I help?

    For HR support and advice or to find out more about the franchise opportunity call Eleanor on:

    0800 180 4998

    or email